FAQ | fbaji — Complete Answers to Frequently Asked Questions

No. Each person may only hold one account on fbaji. Creating multiple accounts is a violation of fbaji's terms. If this rule is broken, all associated accounts and balances may be permanently forfeited.

For casual sports betting and small transactions, mobile/email verification is sufficient. However, identity verification (KYC) is required in the following cases:

• For large withdrawals (৳50,000+)
• If suspicious activity is detected on your account
• On your first withdrawal request

Simply submit a photo of your National ID or passport to complete verification.

Start by clearing your browser's cache and cookies. If you've forgotten your password, use the "Forgot Password" option. If your account is locked, wait 30 minutes and try again. If the problem persists, contact us via Live Chat. For more details, visit our Login Page here.

Your email address and certain contact details can be updated directly in Account Settings. However, to change your registered name or mobile number, please contact fbaji support — identity verification may be required.

To deposit via bKash: Log in → Go to Wallet → Click "Deposit" → Select "bKash". Send the amount to the displayed agent number and submit your transaction ID. Your balance is typically updated within 1–5 minutes.

Minimum deposit: ৳300. Maximum: ৳1,00,000 per day.

First, wait 15 minutes and refresh the page. If the balance still hasn't appeared, contact Live Chat with your bKash transaction ID, amount, and time. The fbaji Support team will verify it manually and resolve the issue promptly.

Payment methods currently supported on fbaji include bKash, Nagad, Rocket, bank transfer, USDT, and other cryptocurrencies. Most users in Bangladesh find bKash and Nagad the most convenient options.

No, fbaji does not charge any processing fee on deposits. Every BDT you send goes directly into your gaming balance. However, your payment provider (such as bKash) may apply their own standard charges.

Withdrawals on fbaji are generally processed within 5–30 minutes. bKash and Nagad are the fastest options. Bank transfers may take 1–3 business days. Requests made late at night (after midnight) may take slightly longer.

Minimum withdrawal: ৳500. Maximum: ৳5,00,000 (five lakh BDT) per day. Identity verification is required for large amounts. A single large withdrawal request is typically processed faster than multiple smaller ones.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus wagering requirements, or a mismatch with the original deposit method. You'll be notified of the reason by email. Once you've addressed the issue, you're welcome to resubmit your request or contact support for assistance.

Yes, but you must meet the bonus wagering requirements first. For example, if a ৳1,000 bonus carries a 30x wagering requirement, you'll need to place ৳30,000 in bets before you can withdraw your winnings. Always read the bonus terms and conditions carefully.

Your welcome bonus is credited automatically after your first deposit — no promo code needed. The welcome bonus typically includes a 100% match bonus plus 50 free spins. Learn more Promotions page।

A wagering requirement means you must place bets totalling a specified multiple of your bonus amount before you can withdraw. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to wager ৳30,000. Until this condition is met, your bonus balance cannot be withdrawn.

You'll find a unique referral code in your account. When a friend or family member registers using your code and makes their first deposit, you'll receive a referral bonus. Each successful referral can earn you up to ৳300.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirements aren't met within that time, the bonus will be forfeited. Free spins generally must be used within 7 days. The expiry date is stated in each bonus's terms and conditions.

fbaji offers: Live Casino (Baccarat, Blackjack, Roulette), Slots (300+), Sports Betting (cricket, football, tennis), Jackpot Games, Fishing Games, and Virtual Sports. See details on our Popular Games page।

All games on fbaji use a certified Random Number Generator (RNG), meaning every outcome is completely random and cannot be predetermined by anyone — including fbaji itself. Our game providers are regularly audited by international testing agencies.

To play Live Casino: log in → go to the Live Casino section → choose your preferred table. You'll play in real time with a live dealer via video stream. It works great on mobile too. A stable internet connection will give you the best experience.

fbaji offers betting on all major cricket tournaments worldwide, including IPL, BPL, Asia Cup, and the T20 World Cup. You'll find match betting, in-play betting, and series betting options. Learn more Sports page।

Yes. fbaji uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. Learn more in our Privacy Policy।

Contact us immediately via Live Chat or at support@fbaji.click. fbaji Support can suspend your account right away. Once your identity is verified, your password will be reset and your account recovered. Acting quickly helps minimize any losses.

No, never. No fbaji staff member or support agent will ever ask for your password — not by phone, email, or chat. If anyone claims to be from fbaji and asks for your password, it's a scam. Report it to our support team immediately.

Go to the "Responsible Gaming" section in Account Settings to set deposit limits, session timers, and loss limits. Decreasing a limit takes effect immediately, while increasing one requires a 24-hour waiting period. See details Responsible Gaming page।

Go to Account Settings → "Responsible Gaming" → "Self-Exclusion" to suspend your account for anywhere from 6 months to permanently. You can also request self-exclusion directly through support. During this period, fbaji will not send you any promotional communications.

Asking for help is a sign of courage. Reach out to fbaji Support directly — we'll help you activate self-exclusion or cool-off mode. To learn more, visit our Responsible Gaming page।