Introduction & Commitment
Fbaji is one of Bangladesh's most trusted online entertainment and betting platforms. We believe that protecting user privacy is not just a legal obligation — it is our ethical responsibility. By using fbaji, you consent to this Privacy Policy.
This Privacy Policy explains what information fbaji collects, why it is collected, how it is stored, and when or with whom it may be shared. We are committed to ensuring your personal data is never misused and is always kept with the highest level of security.
What Information Do We Collect?
When you register on the fbaji platform or use our services, we may collect the following types of information:
A) Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Password (stored in encrypted form)
- Residential Address
- Identity verification documents (e.g. National ID, passport)
- Financial transaction details (payment method, bank account details)
B) Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Time spent on site, pages visited, and click data
- Geolocation Data (approximate)
- Cookies & Tracking Pixels
C) Information Received from Third Parties
- From identity verification service providers
- Transaction confirmations from payment processors
- Fraud Prevention Agency Information
Why Do We Use Your Information?
Fbaji uses your information only for specific, legitimate purposes. We never use your data unnecessarily. The reasons we process it are outlined below:
- Account Management: To manage your registration, login, and profile.
- Identity Verification (KYC): To meet legal obligations and prevent fraud.
- Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
- Customer Support: To resolve your issues and provide support.
- Personalised Experience: To show you games and offers tailored to your preferences.
- Ensuring Security: To prevent unauthorized access and cyber attacks.
- Legal Compliance: To meet regulatory requirements.
- Promotional Communications: To send you offers and newsletters, only with your consent.
How Do We Protect Your Data?
Fbaji uses industry-leading security measures to protect your data. Our safeguards include:
- SSL/TLS Encryption: All data transfers between you and our servers are encrypted.
- Database Encryption: Stored sensitive data is encrypted using AES-256 technology.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Penetration testing by third-party security firms.
- Firewall & DDoS Protection: Advanced technology to guard against cyber attacks.
- Staff Training: Every member of our team is trained in data protection.
Who Is Your Data Shared With?
Fbaji does not sell your personal data. However, in certain circumstances we may share information with trusted partners:
- Service Providers: Payment processors, KYC verification services, and cloud storage providers, all operating under strict confidentiality agreements with us.
- Legal Authority: Upon a valid court order or lawful request from a regulatory authority.
- Fraud Prevention: With designated agencies to detect and prevent fraudulent activity.
- Business Transfer: In the event of any merger or acquisition, fbaji will notify users in advance.
We never share your information with third parties for marketing purposes.
Cookie Policy
The fbaji website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions properly.
Types of Cookies
- Essential Cookies: Essential for core site functionality, such as login sessions.
- Functional Cookies: To remember your language preferences, theme settings, and more.
- Analytics Cookies: To monitor site visit statistics (e.g. Google Analytics).
- Marketing Cookies: To show you personalized ads based on your preferences (with consent only).
You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the site.
Your Rights
As a fbaji user, you have the following rights over your own data:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of any inaccurate information.
- Right to Erasure: Request to have your data deleted under certain circumstances.
- Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
- Data Portability: Request to transfer your data to another platform.
- Right to Object: The right to object to your data being used for marketing purposes.
- Withdrawal of Consent: The right to withdraw consent at any time.
To exercise any of these rights, support@fbaji.click Reach us by email. We will do our best to respond within 30 business days.
How Long Do We Retain Your Data?
We retain your data only for as long as necessary. The general rules are as follows:
- Account Information: For up to 5 years while your account is active and after it is closed.
- Transaction Records: Typically 5–7 years, as required by law.
- KYC Documents: Up to 7 years, in accordance with regulatory requirements.
- Cookie Data: Automatically deleted at the end of a session or upon expiry of the set period.
- Customer Service Records: Up to 2 years after the issue is resolved.
After the specified period, data is permanently deleted or anonymized.
Minor Protection
Fbaji is an adults-only platform. We do not knowingly collect information from or allow accounts to be created by anyone under the age of 18. Age verification is carried out at the point of registration.
If we discover that a minor has been using our platform, the account will be immediately closed and all associated data will be deleted.
If you believe a minor is using our services, please support@fbaji.click notify us by email.
Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:
- Email: support@fbaji.click
- Subject: Send us a message with the subject "Privacy Policy Request".
- Response Time: Within 30 business days.
We take every complaint seriously and work to resolve it as quickly as possible.